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This Return & Refund Policy gives Plvqx customers a written process for returning a complete coaster set and any holder supplied with it. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A return is reviewed as one complete set: every coaster in the ordered quantity and the listed holder, if any, must be sent together. The review compares the received shape, material, finish, backing, edges, and components with the original listing and order record. For coaster sets, support review follows the listed piece count, shape, material, surface, edge, backing, holder, and clean unused condition rather than treating every tabletop protector as interchangeable.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Eligible non-defective returns must remain unused, clean, dry, and complete. Coasters should be free from condensation rings, beverage stains, food residue, heat marks, cuts, chips, cracks, scratched glaze, detached cork backing, bent holders, odors, or signs that they were used beneath drinkware or cookware. Ordinary visual inspection after opening does not by itself make an otherwise new set ineligible.
For an approved return, keep the full set together and rebuild the protective arrangement used for its material: flat support for cork, an uncreased position for silicone, and separate cushioning for ceramic and any metal holder. We email the pre-paid return label as a downloadable, printable file with the assigned carrier instructions. These packing steps prevent avoidable movement and do not limit rights that cannot legally be excluded.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@plvqx.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 1050 NW 4th St, Boynton Beach, FL 33435, United States.
In the first email, provide the order number, SKU, and whether the concern involves the piece count, shape, material, color, edge, groove, backing, holder, delivery damage, or an incorrect set. Photos of visible damage and the shipping carton help us assess a ceramic chip, cracked piece, bent holder, or other transit issue efficiently.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available coaster set after the original complete set passes return review. Availability and any price difference will be confirmed before a replacement is arranged. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@plvqx.shop or +1 (712) 464-6009. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).