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This Privacy Policy describes the limited order, delivery, checkout, and support information used to operate the Plvqx coaster store.
A coaster question can usually be handled with the order number, ordered SKU, delivery status, and a description or photograph of the physical issue. Customers do not need to disclose beverage preferences, dining habits, household routines, or other unrelated personal details. Support photographs should be framed around the coaster and parcel and should avoid private documents, screens, faces, reflections, or identifying room details. When an image shows a mark, edge, backing, groove, ceramic chip, or holder problem, we use that visual only to connect the reported condition to the ordered set and service request. We do not ask customers to stage drinkware, recreate a spill, or reveal the wider room. Images and correspondence are accessed for support, fraud prevention, dispute handling, and recordkeeping by people or providers that need them for those purposes.
PERSONAL INFORMATION WE COLLECT
Order Information can include the buyer's name, email, telephone number, billing address, shipping address, payment information and payment status, purchased coaster set, order value, delivery record, and support correspondence. Device Information can include browser type, device type, IP address, time zone, cookies, page interactions, and security signals needed to operate and protect the storefront.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud.
Device Information helps us operate and improve the Site, protect checkout security, and understand store usage.
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.
BEHAVIORAL ADVERTISING
We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
YOUR RIGHTS
Depending on location and applicable law, including Singapore’s Personal Data Protection Act 2012 (PDPA), together with applicable United States federal and state privacy laws, individuals may have rights concerning their personal information. Singapore residents may request access to or correction of personal data and may withdraw consent where permitted by law. Additional rights, including deletion, restriction, portability, or a copy of personal information, apply only where the relevant law provides them. Requests may be sent to support@plvqx.shop. We may need to verify identity before completing a request, and legally permitted exceptions may apply.
Financial Data Security
To protect personal information, we use reasonable administrative and technical safeguards. Payment credentials submitted at checkout are transmitted to Shopify Payments through encrypted connections; our store does not directly receive or store complete card numbers or security codes.
This electronic encryption helps protect transaction data while the card issuer and Shopify Payments complete authorization.
Cookies, International Processing, and Retention
Store cookies and similar signals support the cart, checkout continuity, language or session preferences, security controls, fraud review, and aggregate page-performance measurement. They do not inspect a physical table, identify what beverage is placed on a coaster, or determine whether a household prefers cork, silicone, or ceramic. A product-page interaction may show that a browser viewed a shape, material, or set configuration, while the resulting device record remains separate from any photograph later supplied for a condition claim unless the customer connects both through an order-support message. Cookie controls in a browser can affect saved cart or checkout functions. Operational records are retained only as reasonably needed for orders, returns, disputes, accounting, security, legal duties, and consistent support, after which deletion or de-identification practices may apply according to provider capabilities and law.
Personal information may be processed or stored in United States and in other countries where Shopify, Shopify Payments, and our authorised service providers operate. Where required, we take reasonable measures to ensure that transferred personal information receives protection consistent with applicable data protection law.
Children, Third-Party Links, and Updates
The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.
Contact
Business Address: 1050 NW 4th St, Boynton Beach, FL 33435, United States
Privacy Email: support@plvqx.shop
Phone: +1 (712) 464-6009
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore)